Policies
Refund & return policy
For those who refuse to quit — and never get stuck with something they can't wear. Last updated October 19, 2026.
Returns accepted
Within 30 days of delivery
Exchanges accepted
Size swaps, subject to stock
Refunds offered
Back to your original payment method
1. Our promise
Every ELEVATE piece is printed on demand just for you. If your order arrives damaged, defective, or misprinted, send us a photo within 30 days of delivery and we'll remake it or refund it in full — your choice, and we cover the shipping both ways.
2. Returns
Unworn, unwashed pieces can be returned within 30 days of delivery for a refund to your original payment method. Return shipping is paid by the customer unless the return is our fault (damaged, defective, or wrong item).
3. Exchanges
Need a different size? Exchanges are accepted on unworn, unwashed pieces, subject to stock. Start an exchange the same way as a return — include your order number and the size you need.
4. Refunds
Approved refunds are issued to the original payment method within 5 business days of us receiving the return — your bank may take up to 10 business days to post it. Shipping costs are non-refundable unless the order was damaged, defective, or wrong.
5. Made to order
Because every piece is produced the moment you order it, cancellations are only possible before production begins (usually within a few hours of ordering). Message us as fast as you can and we'll catch it in time. Items that have been worn, washed or altered can't be returned.
6. Wrong address
If a package is returned to us because of an incorrect or incomplete address entered at checkout, we can reship it once the actual shipping cost is covered. Double-check your address at checkout — the universe helps, but the post office needs the right door.
7. How to start a return
Email returns@elevatewear.net with your order number (it starts with ELV-), a photo if the item is damaged or defective, and what you'd like — refund, remake, or size exchange. We answer within 1–2 business days.
Still stuck?
Read the FAQ here or email returns@elevatewear.net — a human replies within 1–2 business days.